Job Information
Robert Half Customer Service Representative in Fort Mill, South Carolina
Description
We are offering a contract to hire employment opportunity for a Customer Service Representative in the Manufacturing industry, based in Fort Mill, South Carolina. The role primarily involves handling customer service activities related to our diverse range of products, with a focus on maintaining effective communication flow among customers, management, and outside sales representatives.
Responsibilities:
• Answer questions for customers and outside sales staff regarding the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs.
• Prepare Returned Goods Authorizations and Credit Requests.
• Process credit card payments and ensure accurate data entry of all purchase orders.
• Provide customer support by leveraging knowledge of our products and their applications.
• Respond to inbound sales calls and maintain effective communication with all internal and external stakeholders.
• Process requests for samples from Area Sales Managers and distributors.
• Follow-up on orders which require special handling, fabrication, or purchased parts.
• Investigate and document customer claims regarding missing material, material breakage, price discrepancies, etc.
• Comply with Company policies and procedures.
• Utilize skills such as Answering Inbound Calls, Account Management, Customer Service, Customer Service, Data Entry, Email Correspondence, Inbound Outbound Calls, Microsoft Excel, Microsoft Word, Order Entry, Schedule Appointments.
Requirements • Proficiency in answering inbound calls and providing exceptional customer service
• Experience in a call center environment
• Ability to perform data entry tasks with a high level of accuracy
• Proficient in email correspondence and handling inbound and outbound calls
• Skilled in using Microsoft Excel and Microsoft Word
• Experience in order entry processes and systems
• Ability to schedule appointments and manage calendars effectively
• Familiarity with the Stone/Glass/Concrete Manufacturing industry is a plus
• Strong communication and interpersonal skills
• Ability to work effectively in a team and independently
• Problem-solving skills and ability to handle customer complaints or issues
• High level of organizational skills and attention to detail
• Ability to multitask and handle pressure in a fast-paced environment
• Willingness to learn and adapt to new technologies and tools
• Commitment to providing excellent customer service at all times.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .