Robert Half Tier III/Systems Engineer in FORT WAYNE, Indiana
A client of ours in Fort Wayne, IN is currently seeking to hire an immediate need for a Tier III/Systems Engineer. The Tier III/Systems Engineer will provide client-centered, effective level 3 remote support to the company’s clients, resolve complex IT issues, and help minimize downtime and disruptions within client environments. The Tier III/Systems Engineer will work first shift Monday-Friday and have the ability to work remotely, but is ideally located in the state of Indiana.
What you do as the Tier III/Systems Engineer:
Classif. triage, and troubleshoot escalated incidents and find resolution
Manage the impact, risk, and implementation of complex client change requests
Use knowledge management system to follow protocols
Assist in creating and updating knowledge articles to be used by other service desk personnel
Maintain and update system documentation and service ticket records
Stay up to date on the latest technologies through ongoing education
What you bring to the role:
4+ years of professional supporting both server and network environments
CCNA or CCNPA level certifications are preferred
Experience with Active Directory, Group Policy, and Windows server administration in a VMware environment
Knowledge of networking concepts such as TCP/IP, DNS, and DHCP
Experience configuring, troubleshooting, and installing Cisco router, switch, and firewall hardware
Experience with cloud solutions such as AWS, Azure, or GCP.
Strong communication skills both written and verbal
Ability to manage multiple projects at a time
For more information about this opportunity please contact Lisa Maloney at 317,687.3275.
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