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Robert Half Tier III/Systems Engineer in FORT WAYNE, Indiana

Description

A client of ours in Fort Wayne, IN is currently seeking to hire an immediate need for a Tier III/Systems Engineer. The Tier III/Systems Engineer will provide client-centered, effective level 3 remote support to the company’s clients, resolve complex IT issues, and help minimize downtime and disruptions within client environments. The Tier III/Systems Engineer will work first shift Monday-Friday and have the ability to work remotely, but is ideally located in the state of Indiana.

What you do as the Tier III/Systems Engineer:

  • Classif. triage, and troubleshoot escalated incidents and find resolution

  • Manage the impact, risk, and implementation of complex client change requests

  • Use knowledge management system to follow protocols

  • Assist in creating and updating knowledge articles to be used by other service desk personnel

  • Maintain and update system documentation and service ticket records

  • Stay up to date on the latest technologies through ongoing education

    Requirements

What you bring to the role:

  • 4+ years of professional supporting both server and network environments

  • CCNA or CCNPA level certifications are preferred

  • Experience with Active Directory, Group Policy, and Windows server administration in a VMware environment

  • Knowledge of networking concepts such as TCP/IP, DNS, and DHCP 

  • Experience configuring, troubleshooting, and installing Cisco router, switch, and firewall hardware

  • Experience with cloud solutions such as AWS, Azure, or GCP.

  • Strong communication skills both written and verbal

  • Ability to manage multiple projects at a time

For more information about this opportunity please contact Lisa Maloney at 317,687.3275.

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