Robert Half Client Concierge in Fort Worth, Texas
Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative. Do you love building solid customer relationships? Then this position may be for you.
Duties and Responsibilities
Manage and develop strong client relationships with multiple clients
Act as a liaison between various departments to fulfill the needs and expectations of our clients
Responsible for understanding and education of all offerings and services
Responsible for generating estimates and proposals for company projects
Service incoming client calls & emails regarding completion times, billing, and explanation of services performed
Send emails and make calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements and ensure that client issues are dealt with in an appropriate and timely fashion
Provide technical software support to clients and learn various software programs
Testing of new proprietary software prior to client release
Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
Works closely with the production team to coordinate projects and promote teamwork
Must have prior Customer Service experience, with heavy communication via email and phone
Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
Able to multi-task to accomplish workload efficiently
Strong documentation skills and the organization of client information
Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
Ability to self-manage
This is a great opportunity that will not be available long. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.