Robert Half International Help Desk in FORT WORTH, Texas
You have a chance to be part of a rapidly expanding company in the Wholesale Distribution industry, by applying to Robert Half Technology's Help Desk Analyst role. The Help Desk Analyst will be responsible for supporting local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Fort Worth, Texas, the Help Desk Analyst opportunity is a short-term temporary-to-full-time role.
SHIFTS: 12pm - 12am | rotating hours: Week 1 Tuesday, Wednesday, & Saturday & Week 2 : Sunday, Monday, Thursday, & Friday
Help and follow up on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Deep understanding of Connectivity Issues
Knowledge of Basic Network Troubleshooting
Windows 10 & Office 365 support experience
Comprehension of basic networking concepts
Prior experience with IT support ticketing systems
Background in user administration (Active Directory) and bug fixing in a client server environment
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.