Robert Half International Customer Service Representative in Framingham, Massachusetts
Description If you're looking for work, you might be the Customer Service Representative OfficeTeam is looking for to build solid customer relationships. Are you articulate and highly-skilled? This Customer Service Representative position could be an excellent career opportunity for you! This could be the Framingham, Massachusetts Customer Service Representative position you're looking for, if you're available for a long-term temporary-to-full-time engagement. Candidates who thrive in a dynamic, rapidly-changing call center will be interested in this position.
How you will make an impact
Receive and place telephone calls
Manage the fielding and sending of important written business correspondence
Give exceptional customer service in a timely fashion
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers Requirements - Demonstrated ability to interact effectively with internal and external partners and clients/customers
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Strong problem solving and analytical skills
achievement oriented, positive attitude and an approach to work rooted in professionalism
Customer service and office administrative skills
Proven computer skills
2+ years of past relevant experience
Strong proficiency in Excel and other Microsoft Program skills
Excellent written/verbal communication and organizational skills
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Proven knowledge of Templates
Strong familiarity with shipping & receiving
Comprehensive knowledge of customer service
Practical knowledge of Answering Inquiries
Foundational knowledge in Email Correspondence
Well-founded grasp of data entry
Purchase Orders experience highly desired
Inventory Tracking experience preferred
General familiarity with Computer Data Entry
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.