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Robert Half Policy Procedure Consultant in FRANKFORT, Kentucky

Description We have an exciting opportunity for a motivated Customer Success Specialist! If you are a customer service professional who thrives in a fast-paced environment and is passionate about optimizing client experiences and elevating customer relationships, then we have the position for you. This role involves working in a high-volume environment, managing customer relationships, and helping maximize the customer experience to help drive loyalty and increase revenue.

Major responsibilities

  • Design and implement strategies to improve the customer experience

  • Dive into complex issues and problems

  • Train/coach customer-facing staff to improve customer service and loyalty

  • Provide exceptional customer service in a fast-paced environment

  • Design, measure, and analyze customer success metrics

  • Promote customer loyalty, retention, acquisition Requirements - Prior customer success or call-center experience, preferably in a fast-paced & high-volume environment

  • Advanced technical skills including knowledge and experience with customer relationship management software (CRM)

  • Superb analytical, research, and interpersonal skills

  • Experience with call-tracking and being held accountable to KPIs

  • Excellent business writing skills, including the use of email correspondence

Give us a call today if you possess the right experience and skills for this exciting position with an immediate start date!

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­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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