Robert Half Customer Experience Rep. in Franklin, Wisconsin
Robert Half is looking for a Customer Service Representative for a growing manufacturing company in the healthcare industry.
The Customer Experience Representative is responsible for providing telephone and written customer service; supporting the sales of products and services to customers. Other responsibilities include ensure continuous phone coverage and minimizing queue or wait time. Applies excellent customer service skills to each interaction and responds to inquiries by providing accurate information on pricing, availability, terms and conditions and status. Inquiries may be verbal (phone) or written (email or fax). May interact with customers, sales or field service staff, Offices or distributors. Takes initiative to resolve customer inquiries or requests through to completion. Supports the Credit/Collections group to resolve billing disputes, credit holds and credit card authorizations. Resolves ordering and shipping issues, as well as other customer complaints. Responds appropriately to initiate Returns, Credits, Replacements, etc. and maintains detailed records of interactions with customers. Other duties may be assigned.
2+ years of Customer Service experience in the manufacturing or healthcare industry
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.5461. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.