Robert Half International Help Desk Analyst I in Franklin, Wisconsin
Description Robert Half Technology is hiring for a Help Desk Analyst—the partner is a growing company, and needs someone to support local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. Located in Franklin, Wisconsin, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role.
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
Identify recurring technical issues and propose solutions to address the root of the problems Requirements - 1+ years of prior experience
Familiarity with basic networking concepts
Background in user administration and bug fixing in a client server environment
Experience with IT support ticketing systems
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Critical thinking, problem solving, ability to work independently
Solid understanding of MS Windows 10
Microsoft Office 365 experience preferred
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.