Job Information
Robert Half Customer Service Representative in Fredericksburg, Virginia
Description
We are looking for a Customer Service Representative to join our client's growing team in Fredericksburg, Virginia. In this role, you will be primarily responsible for assisting customers in the call center, specifically those experiencing issues with credit cards. This position offers a long-term contract employment opportunity.
Responsibilities:
• Provide assistance to customers whose cards are not functioning correctly
• Support businesses that require new or additional cards for their existing accounts
• Answer inbound calls and provide high-quality customer service
• Manage inbound and outbound calls effectively to resolve customer queries
• Accurately enter data related to customer interactions and transactions
• Schedule appointments as necessary to resolve customer issues
• Maintain accurate customer records within the company's system
• Proficiently use Microsoft Excel and Microsoft Word for data management and documentation
• Handle email correspondence with customers in a professional and timely manner
• Process customer orders efficiently and accurately.
Requirements
• Proficiency in handling inbound and outbound calls in a call center environment
• Demonstrated experience in providing exceptional customer service
• Proficient in data entry and order entry tasks
• Strong written communication skills for email correspondence
• Ability to schedule appointments effectively and efficiently
• Proficiency in Microsoft Excel and Microsoft Word
• Strong problem-solving skills and ability to handle customer inquiries and complaints
• Ability to work in a fast-paced environment
• Excellent organizational and multitasking skills
• Strong interpersonal skills with a customer service focus
• Ability to work independently or as an active member of a team
• High level of accuracy and attention to detail
• Excellent time management skills and ability to prioritize work
• Commitment to continuous professional development.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .