Robert Half Corporation Jobs

Job Information

Robert Half International Service Desk Analyst in Gardena, California

Description

Robert Half Technology is currently seeking Service Desk Analysts for a client located in Gardena, CA! Service Desk Analyst will be responsible for helping users resolve issues with computer hardware or software. Service Desk Analyst will respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. Service Desk Analyst will work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

IF YOU OR SOMEONE YOU KNOW IS INTERESTED IN THIS POSITION, PLEASE CONTACT ME FOR IMMEDIATE CONSIDERATION FOR THIS POSITION,PLEASE CONTACT VALERIE MONTOYA AT 725-210-5037 OR ADD ME ON LINKEDIN AND MESSAGE ME DIRECTLY ATTACHING YOUR RESUME

Requirements

Service Desk Analyst Requirements:

Main duties of a service desk analyst is to handle incoming queries and help requests from end users, either via email or over the phone

Take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests - This involves asking questions to determine the full scope of the user’s issue

Service Desk Analysts escalate user support requests to higher-level support teams and experts if they are unable to resolve the issue on their own

Throughout the user support process, service desk analysts maintain detailed records of user issues with software and hardware

Technical ability to diagnose and resolve common hardware/software issues

Must have familiarity with operating protocols for desktops, laptops, and mobile devices

Must have the ability to solve common applications issues and install software

Provide service excellence to customers while following the guidelines of the organization

IF YOU OR SOMEONE YOU KNOW IS INTERESTED IN THIS POSITION, PLEASE CONTACT ME FOR IMMEDIATE CONSIDERATION FOR THIS POSITION,PLEASE CONTACT VALERIE MONTOYA AT 725-210-5037 OR ADD ME ON LINKEDIN AND MESSAGE ME DIRECTLY ATTACHING YOUR RESUME

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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