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Robert Half International Desktop Support Analyst in Germantown, Tennessee

Description • Performs portal/web software implementations and ongoing maintenance; applies critical thinking to system and application design, development and user interface to arrive at optimal system configuration for company/users.

• Analyzes and supports the automated integrations that feed data to the public-facing sites.

• Provides technical analysis and support for issues with our electronic payments processes; analyzes and resolves user authentication and account defects for all MAA portal platforms.

• Analyzes and resolves online resident service challenges including online payments, renewals, service requests, and community features among others.

• Analyzes and resolves challenges with the CRM Rent Café, including all vendor integrations.

• Communicates specialized systems knowledge, practices, and procedures to off-site associates and third-party representatives.

• Performs integral role in software development quality assurance processes and reporting on causes, occurrences, and potential resolutions for defects discovered while analyzing system changes.

• Designs, develops, and conducts quality assurance (QA) testing of new system enhancements and/or system fixes and appropriately documents results.

• Logs and tracks calls using help desk software; archives resolution history and related documentation; adheres to policies, procedures and standards as it relates to call handling, issue processes and documentation.

• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• High School Diploma/GED required

• One to three years of experience in an Application Support Specialist or related role working with property management software required Requirements MS Exchange Server, MS Windows 10, PC Skills

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