Robert Half Corporation Jobs

Description We are offering a contract to hire employment opportunity for a Customer Service Supervisor in Germantown, Wisconsin. This role is primarily focused on leading a team of customer service representatives in the industry, supervising customer service operations, and ensuring top-quality service is delivered to all customers.

Responsibilities:

• Guide, train, and mentor a team of customer service representatives to achieve individual and team objectives

• Evaluate team performance through Key Performance Indicators (KPIs), providing feedback and coaching as necessary

• Handle escalated customer inquiries and resolve complex issues in a timely manner

• Collaborate with other departments to ensure customer issues are resolved efficiently

• Develop and implement processes to improve customer service efficiency and quality

• Monitor customer service metrics and create reports for management

• Stay updated on industry best practices and make recommendations for process improvements

• Foster a positive and professional work environment that encourages teamwork and growth

• Use software such as ADP - Financial Services, Avaya CMS, CRM, Epic Software, ERP - Enterprise Resource Planning, and About Time to handle customer inquiries and keep track of customer accounts

• Perform auditing and billing functions as part of customer service operations. Requirements • Must hold a minimum of 5 years of experience in a customer service supervisory role

• Proficiency in ADP - Financial Services is required

• Demonstrable experience in using Avaya CMS

• Proficiency in CRM is essential

• Familiarity with Epic Software is required

• Experience in ERP - Enterprise Resource Planning is a must

• Knowledge of About Time software is necessary

• Experience in answering inbound calls is required

• Must have skills in auditing procedures

• Proficiency in billing functions is required

• Must have experience in cash activity management.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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