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Robert Half Collections Specialist in GLEN ALLEN, Virginia

Description You might be interested in our Collections Specialist position if you have a strong sense of ownership and attention to detail. If you want to join a growing team in the Machinery Manufacturing industry and build your career as a finance detail oriented, contact Robert Half today. Based in the Glen Allen, Virginia region, this long-term contract / temporary to full-time role is a great opportunity for a Collections Specialist.


  • Identify delinquent customer accounts through various means, e.g. skip-tracing, written correspondence, phone contact, and making arrangements for payment

  • Head all billing and reporting activities in response to deadlines

  • Comply with all rules and regulations established by the Federal Fair Credit Reporting Act

  • Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries

  • Manage inbound and outbound collections calls and correspondence

  • Maintain and update customer files to ensure data integrity

  • Ensure bankruptcy filings are processed in the correct manner when received

  • Register all customer payments to the correct reports

  • Guarantee payments are processed Requirements - 2-3 years of prior high volume collections experience

  • Foundational knowledge in Microsoft Excel

  • Command of commercial collections

  • Proficiency in consumer collections

  • Experience with Epicor

  • Cash Collections experience desired

  • Be able to effectively analyze and make decisions on customer accounts

  • Prior experience working with collections/accounting software

  • AA or BS/BA in Accounting preferred

  • Strong communication and interpersonal skills (verbal, written, and listening)

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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