Help Desk Analyst I in Glen Allen, Virginia
We at Robert Half need a Help Desk Analyst, who will be supporting local and field users in a growing company. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Glen Allen, Virginia area and is a long-term contract / temporary to hire opportunity.
Independently investigate and implement solutions to technical issues
Diagnose recurring technical issues and implement solutions to address the root of the problems
Provide service on technical help tickets submitted via phone, email, and walk-ups
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Experience installing and configuring operating systems, networked and local printers, and business applications
Ability to recognize, evaluate, and resolve problems effectively
Solid understanding of Active Directory
Command of customer service
Good understanding of IT support ticketing systems
Firm grasp of basic networking concepts
User administration and bug fixing in a client-server environment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.