Job Information
Robert Half Information Technology - Support in Golden Valley, Minnesota
Description
Candidates with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users will be excited about Robert Half's Desktop Support Technician role. This position is ideal for self-starters with strong problem-solving skills and a passion for working in an innovative environment.
Major responsibilities
Deliver computer desktop support in accordance with established policies and procedures
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
Be in contact regularly and effectively with ticket submitters
Rectify computer problems, and suggest appropriate action/solutions
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals
Coordinate hardware repairs with the appropriate vendors
Requirements - Desktop support or related experience
Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
Documentation experience preferred
Foundational knowledge in supervising
Earlier work involving Resolve Issues
Prior experience with Interfaces
Deep understanding of research
Proper Recording experience required
Comprehension of Peripheral Equipment
Customer service experience desired
Communication Skills experience highly preferred
Hands-on experience with PC Hardware
Demonstrated knowledge of Phone Presenc
Experience with About Time
Practical knowledge of Financial Notes
Computer Hardware experience highly valued
General familiarity with Troubleshoot
Good understanding of Windows OS
Strong familiarity with QA Management
Connectivity Issues experience desired
Adeptness in Workstation Support
Background working with Deskside Support
Previous experience working with Interpersonal Skills
Firmware experience preferred
Experience with Replacement Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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