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Robert Half Information Technology - Support in Golden Valley, Minnesota


Candidates with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users will be excited about Robert Half's Desktop Support Technician role. This position is ideal for self-starters with strong problem-solving skills and a passion for working in an innovative environment.

Major responsibilities

  • Deliver computer desktop support in accordance with established policies and procedures

  • Curate records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Be in contact regularly and effectively with ticket submitters

  • Rectify computer problems, and suggest appropriate action/solutions

  • Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals

  • Coordinate hardware repairs with the appropriate vendors

    Requirements - Desktop support or related experience

  • Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

  • Documentation experience preferred

  • Foundational knowledge in supervising

  • Earlier work involving Resolve Issues

  • Prior experience with Interfaces

  • Deep understanding of research

  • Proper Recording experience required

  • Comprehension of Peripheral Equipment

  • Customer service experience desired

  • Communication Skills experience highly preferred

  • Hands-on experience with PC Hardware

  • Demonstrated knowledge of Phone Presenc

  • Experience with About Time

  • Practical knowledge of Financial Notes

  • Computer Hardware experience highly valued

  • General familiarity with Troubleshoot

  • Good understanding of Windows OS

  • Strong familiarity with QA Management

  • Connectivity Issues experience desired

  • Adeptness in Workstation Support

  • Background working with Deskside Support

  • Previous experience working with Interpersonal Skills

  • Firmware experience preferred

  • Experience with Replacement Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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