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Robert Half Customer Service Manager in Grand Rapids, Michigan


Customer Service Manager

You might be interested in this Customer Service Manager position via Robert Half, if you like the idea of working in a dynamic, rapidly changing call center. Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Manager we're looking for. If you're looking for a short-term contract / temporary position in Kentwood, Michigan, this Customer Service Manager opportunity could be for you! Apply Now!


  • Manage incoming telephone calls

  • Be a part of business development by by actively cross-selling and referring customers

  • Contribute accurate, friendly customer service in a timely fashion

  • Receive and send written business correspondence


  • Strong problem-solving skills

  • Excellent computer skills

  • Comfort and confidence when interacting with internal and external partners and clients/customers

  • Experience with Outside Sales

  • Proven knowledge of Direct Guests

  • Foundational knowledge in Retail Sales

  • Hands-on experience with Scheduled Appointments

  • Earlier work involving Customer Satisfaction

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Advanced Microsoft Office skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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