Job Information
Robert Half Customer Service Representative in Grand Rapids, Michigan
Description We are on the lookout for a dedicated Test Center Administrator to join our team in Grand Rapids, Michigan. In this role, you will be tasked with proctoring exams and ensuring a secure testing environment. This role is pivotal in maintaining the integrity of our testing procedures and providing excellent customer service to candidates. This role offers a short term contract employment opportunity.
Responsibilities
• Proctor exams while ensuring all test protocols are strictly adhered to.
• Maintain a secure testing environment by enforcing strict rules regarding personal electronics.
• Conduct periodic walkthroughs during exams to monitor adherence to rules.
• Provide exceptional customer service, responding to candidate inquiries promptly and professionally.
• Use Microsoft Office Suite (Outlook, Word, Excel) to perform data entry tasks and maintain records.
• Collaborate with team members to ensure smooth operation of the test center.
• Handle scheduling of exams, ensuring flexibility and efficiency.
• Uphold all rules and regulations of the test center, taking appropriate actions when necessary.
• Resolve customer service issues in a timely and effective manner.
• Ensure a quiet, distraction-free testing environment for all candidates. Requirements • Possess strong customer service skills and a proven ability to resolve customer service issues effectively
• Demonstrated ability to deliver superior customer service consistently
• Proficient in data entry tasks and able to perform data entry with precision and speed
• Proficiency in Microsoft Outlook, Microsoft Word, and Microsoft Excel is essential
• Ability to work cooperatively in a team and maintain positive working relationships with colleagues
• Excellent communication skills, both written and verbal, are required
• Ability to handle multiple tasks simultaneously and manage time effectively
• High level of patience and empathy to deal with customer complaints and queries
• Strong problem-solving abilities and a keen eye for detail
• Ability to maintain confidentiality and handle sensitive information with discretion
• Flexibility to work in different shifts, including weekends and holidays if required
• High school diploma or equivalent educational qualification is mandatory.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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