Job Information
Robert Half Help Desk Analyst in Grand Rapids, Michigan
Description We are offering an engaging opportunity for a Help Desk Analyst in Grand Rapids, Michigan. In this role, you will be the first point of contact for customers experiencing IT issues. You will be expected to diagnose and resolve hardware and software problems, install and upgrade systems, and provide training on new software. This role provides a long term contract employment opportunity.
Responsibilities:
• Act as the primary point of contact for customers with IT concerns and inquiries
• Diagnose and rectify hardware and software issues to ensure optimal system performance
• Install new equipment and conduct system upgrades as required
• Provide guidance and training to users on how to operate new software
• Conduct regular checks and updates on malware protection devices to maintain system security
• Document all IT issues, their resolutions, and maintain a record of ongoing work
• Respond to IT related questions through various channels including email, phone, and online chat
• Ensure customer satisfaction by following up on provided services and taking into account customer feedback. Requirements • Proficient in Android Development
• Expertise in Cisco Technologies
• Knowledgeable in Citrix Technologies
• Ability to work with Mac Computers
• Extensive experience with Microsoft software
• Skilled in Active Directory management
• Proficiency in handling Apple Devices
• Strong understanding of Computer Hardware
• Experience in Configuration Management
• Capable of managing Deployments
• Knowledge of O 365 operations
• Familiar with Jira Service Management
• Proficient in using JIRA software
• Expertise in Microsoft Office Suites
• Ability to work with Network Printers
• Basic Network Troubleshooting skills
• Ability to perform Basic Troubleshooting tasks
• Capable of Hardware Troubleshooting Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .