Robert Half Corporation Jobs

Job Information

Robert Half Patient Services Patient Services Representative in Greenfield, Massachusetts


Robert Half has an immediate need in Greenfield, MA for a Patient Services Representative within the healthcare industry. The Patient Services Representative will be under direction of the Revenue Cycle Registration Manager, receives and assesses requests from all major customer constituencies: patients, providers, service areas and payers. The Patient Services Representiative will analyze customer requests and coordinates accurate and thorough information exchange. The Hours for the position are: 40 hours M-F 7a-330p, weekends 7-330p and 3-1130p on a rotating schedule.

What you get to daily but not limited to:

Provides accurate documentation following all established protocols.

Collaborates with service area and acts as liaison between external customers and internal entities to satisfy customer requests.

Performs responsibilities within established customer service standards.

Job Responsibilities:

1) Registers and/or pre-registers patients both in person and via telephone in Emergency and Outpatient settings.

2) Collects/verifies/updates all account demographic and financial information including insurance information within established quality assurance thresholds.

3) Adheres to call guides and communicates in a professional, respectful and appropriate manner to all patients and/or family members as well as hospital staff.

4) Collects co-payments, deductibles, co-insurance, and other patient balances where applicable.

5) Accepts payment, releases change, and provides receipt with 100% accuracy as indicated by daily balancing.

6) Secures cash drawer according to departmental procedures with random quarterly balance checks 100% of the time.

7) Provides preparation instructions and directions to various locations.

8) Participates in a variety of activities in support of the product line, which may include quality assurance review, mentoring, statistical collection and report production.

9) Maintains resources. Accepts/encourages assessment/feedback from peers and supervisors.

10) Successfully completes introductory classroom training in Access policies, procedures, workflows and applications.

11) Completes departmental orientation and orientation to product line, demonstrating competency in introductory proficiency testing.

12) Completes admission functions as prompted by request from appropriate clinical areas and reconciles census.

13) Under supervision of mentor completes operator functions for facility. Under supervision of mentor dispatches critical codes, activates emergency code teams, disaster response team and stat pages. Alerts engineering to alarms.


patient Registration, Insurance Demographics, Collects co-payments, Accurate data entry

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( .