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Robert Half Customer Success Specialist in Greenville, South Carolina

Description We are offering a contract to hire employment opportunity for a Customer Success Specialist in Greenville, South Carolina. This role is primarily focused on providing excellent customer service and ensuring customer satisfaction by managing order entry and dealing with any issues that may arise during the order fulfillment process. The successful candidate will be proficient in SAP and have experience in customer support and success management.

Responsibilities:

• Provide customers with professional assistance regarding policies and procedures, order management, pricing, and other issues arising from the order fulfillment process

• Take ownership of customer inquiries, troubleshoot and resolve them while building a relationship with the customer

• Research and resolve order management discrepancies and customer complaints to ensure customer retention and satisfaction

• Utilize customer-specific operating portals for order management and customer inquiry activities

• Monitor customer accounts and take appropriate action to collect delinquent payments

• Process customer credit applications accurately and efficiently

• Maintain accurate customer credit records Requirements • Proven experience in a Customer Success Specialist role or similar customer support role

• Proficiency in SAP software

• Profound understanding and experience with customer support practices

• Demonstrated skills in Customer Success Management

• Knowledge and experience in Order Entry processes

• Excellent communication and interpersonal skills

• Ability to handle and resolve customer complaints and issues effectively

• Demonstrated ability to build and maintain strong customer relationships

• Strong problem-solving skills and ability to make sound decisions

• Ability to work in a fast-paced, dynamic environment

• Strong organizational skills and ability to prioritize tasks effectively

• Excellent computer skills and proficiency in MS Office Suite.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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