Job Information
Robert Half Help Desk Analyst in Greenville, South Carolina
Description We are offering a short term contract employment opportunity for a Help Desk Analyst in the Plastics Manufacturing industry, located in Greenville, South Carolina. As a Help Desk Analyst, you will be responsible for providing technical support, troubleshooting hardware and software issues, and maintaining efficient ticketing systems.
Responsibilities:
• Provide exceptional customer service and technical troubleshooting to address client issues effectively.
• Utilize ticketing systems to manage and resolve support tickets promptly.
• Demonstrate proficiency in using Microsoft and Apple devices for problem-solving purposes.
• Leverage your knowledge of computer hardware and MS Office 365 to assist customers and improve system functionality.
• Execute hardware and software installations to support customer needs.
• Conduct technical support for both hardware and software issues experienced by users.
• Implement basic troubleshooting techniques to resolve hardware and software related problems.
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.
• Collaborate with the team to handle seasonal work efficiently and effectively. Requirements • Demonstrable proficiency in Microsoft products, including MS Office 365
• Proficiency in handling Apple devices
• Familiarity with computer hardware, including installation and troubleshooting
• Proven experience in providing technical support to end-users
• Ability to manage and resolve support tickets efficiently
• Basic troubleshooting skills for software and hardware issues
• Experience in hardware and software installation tasks
• Excellent problem-solving skills and ability to handle high-pressure situations
• Exceptional customer service and communication skills
• Willingness to stay updated with the latest technological advancements and apply them in the work environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .