Job Information
Robert Half IT Support Specialist in Greenville, South Carolina
Description
Overview:
We are seeking a dedicated IT Support Specialist to focus on our Windows 11 migration project. This role involves providing hands-on technical expertise to ensure a seamless upgrade process while delivering exceptional support to end users.
Responsibilities:
Plan, coordinate, and execute the migration of systems from previous Windows versions to Windows 11.
Conduct hardware and software compatibility assessments to prepare systems for the upgrade.
Deploy Windows 11 using tools such as Microsoft Endpoint Configuration Manager (SCCM), Intune, or other deployment platforms.
Troubleshoot and resolve technical issues during and after the migration, ensuring minimal disruption to business operations.
Optimize system performance and settings post-migration to enhance user experience.
Provide IT support to end users, addressing questions and issues related to the new operating system.
Document the migration process, including procedures, issues encountered, and resolutions.
Requirements
Qualifications:
Proven experience in IT support roles, including Windows OS migrations (Windows 11 experience preferred).
Strong knowledge of Windows installation, configuration, and troubleshooting.
Proficiency with deployment tools such as SCCM, Intune, or MDT.
Understanding of Active Directory, Group Policy, and user profile management.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills for effective end-user interaction.
Preferred Skills:
Experience with imaging and reimaging devices.
Knowledge of PowerShell scripting for automation and efficiency.
Familiarity with ITIL practices and ticketing systems.
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