Job Information
Robert Half Desktop Support Analyst in Greenwich, Connecticut
Description We are offering a contract to hire employment opportunity for a Desktop Support Analyst in the finance consulting industry, based in GREENWICH, Connecticut. As a Desktop Support Analyst, you will be responsible for diagnosing and resolving recurring technical issues, providing IT assistance, and maintaining a strong understanding of basic networking concepts.
Responsibilities
• Diagnose and resolve recurring technical issues and implement solutions to address the root of the problems
• Provide service on technical help tickets submitted via various channels such as phone and email
• Offer IT assistance for operating systems, productivity software, and a variety of other software applications used internally
• Independently investigate and implement solutions to technical issues
• Show demonstrated knowledge of user administration and bug fixing in a client-server environment
• Maintain a good understanding of IT support ticketing systems
• Demonstrate command of PC desktop and workstations
• Showcase PC hardware experience and skills
• Install and configure operating systems, networked and local printers, and business applications
Skills
• Proficient in PBX - PABX
• Skilled in PC Desktop - Workstation
• Experienced in PC Hardware Requirements • Candidate should possess a solid working knowledge of PBX - PABX systems.
• Experience with PC Desktop - Workstation is essential.
• Familiarity with PC Hardware and ability to troubleshoot related issues is required.
• A bachelor's degree in a related field such as Information Technology, Computer Science, or Engineering is preferred.
• Strong problem-solving abilities and excellent communication skills.
• Ability to work in a team-oriented environment.
• Strong customer service skills and ability to interact professionally with clients.
• Familiarity with the finance consulting industry is preferred.
• Proven ability to manage and prioritize tasks efficiently.
• Ability to work under pressure and meet strict deadlines.
• Willingness to learn and adapt to new technologies and systems.
• Relevant certifications in IT support or related fields would be an asset.
• Prior experience in a similar role would be advantageous. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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