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Robert Half Manager of Applications Development in Greer, South Carolina

Description Robert Half Technology is hiring for an Applications Support Manager with hands on technical experience. This position will be responsible for managing a team remotely! Communication and leadership are key traits in the right candidate. If this sounds like the challenge for you - apply today!! Call me directly at 864-490-9679

Duties and responsibilities

• Manage a team of Support Engineers • Works directly with Level One Business Support Teams • Respond to incident tickets by communicating with the end users, gathering data, determining impact and priority of incident then work towards a resolution • Thoroughly troubleshoot incidents for quick resolution with or without vendor interaction • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Tech Leads and escalation resources when appropriate. • Actively participate in triage meetings to share knowledge with other engineers in order to resolve customer solutions efficiently. Shares best practices with team members. Act as technical resource for broad and complex issues. • Monitor application performance using various tools • Support standard business process on a repeatable schedule • Able to produce metrics and data to drive team focus and productivity • Supports the Configuration Management of various Applications within the environment • Participate in the testing process through test review and analysis, test witnessing and certification of software. • Participate in daily planning meetings (if required) using the Agile Kanban methodology • Adhere to standard operating procedures for Release Management, Incident & Change Management • Provide technical support to project team members. • Other duties as assigned by Leadership

Minimum Qualifications

• 5+ years of managerial experience • Bachelor’s degree in Computer Science or related field or equivalent experience. • Experience in the Support environment working with both Business and IT team members • Experience working with an IT service management solution and following a structured change management process • Knowledge of Microsoft Office products (Outlook, Word, Excel) is highly suggested • Strong in Microsoft SQL Server Requirements Microsoft SQL Server, .NET, C# - Sharp, Microsoft Azure, Amazon Web Services (AWS)

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