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Robert Half Engineering Customer Support Specialist in Grovetown, Georgia



To increase profitable spare parts sales and customer satisfaction by serving as the main contact for spare parts business for a designated market or region, and by supporting customers and the sales channel.

Responding to inquiries by creating and submitting spare parts quotes and orders to global sales channel including end-user customers, third-party agents, KSB companies, and others as specified by management, compliant with GIW requirements. Providing support as directed by manager for company goals and objectives .Providing various administrative support as required for sales channel and department support. Provide process management for spare parts quotes and orders. Participating in department and cross-functional process improvement projects within GIW’s organization.

Education/Skills and Experience:

EDUCATION: Preferred: Two year degree with a focus on AutoCAD drafting or mechanical engineering, or 5 years of on-the-job experience in a custom manufacturing environment.

EXPERIENCE: Minimum of 3 years of experience supporting customers and sales channel for a global company as Inside Customer Service/ Sales. Preferred: Experience within a manufacturing or industrial setting. Experience in logistical arrangement for domestic and international shipping arrangements. A comprehensive understanding of Export Documentation, Harmonized Tariff codes & Export compliance requirements. Mechanical engineering buyer of custom manufactured products in a JIT environment valued asset.

COMPUTER SKILLS: Preferred: ERP (SAP, Synchrono, SAP Oracle, etc.) Email (Lotus or Outlook) Adobe (PDF file create, view, edit) Microsoft (Word, Excel, Pivot tables/ Macros). Ability to read mechanical drawings,

SKILLS: Excellent verbal and written communication skills. Must be multi-task oriented, dependable, ethical, responsive, and able to manage stress and adapt to change within a fast-paced environment. Excellent organizational skills. Ability to work well in a team environment. Patience and proven problem-solving skills. The ability to manage spare parts quotations and orders processes. The ability to participate on cross-functional teams. Requirements SAP, Customer Service, Contract Manufacturing, Inbound Telephone Calls, Basic Computer Skills, Phone Etiquette, Compliance, Administrative Assistance, Direct Sales

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