Robert Half Engineering Customer Support Specialist in Grovetown, Georgia
Description CUSTOMER SUPPORT SPECIALIST
PURPOSE OF POSITION:
To increase profitable spare parts sales and customer satisfaction by serving as the main contact for spare parts business for a designated market or region, and by supporting customers and the sales channel.
Responding to inquiries by creating and submitting spare parts quotes and orders to global sales channel including end-user customers, third-party agents, KSB companies, and others as specified by management, compliant with GIW requirements. Providing support as directed by manager for company goals and objectives .Providing various administrative support as required for sales channel and department support. Provide process management for spare parts quotes and orders. Participating in department and cross-functional process improvement projects within GIW’s organization.
Education/Skills and Experience:
EDUCATION: Preferred: Two year degree with a focus on AutoCAD drafting or mechanical engineering, or 5 years of on-the-job experience in a custom manufacturing environment.
EXPERIENCE: Minimum of 3 years of experience supporting customers and sales channel for a global company as Inside Customer Service/ Sales. Preferred: Experience within a manufacturing or industrial setting. Experience in logistical arrangement for domestic and international shipping arrangements. A comprehensive understanding of Export Documentation, Harmonized Tariff codes & Export compliance requirements. Mechanical engineering buyer of custom manufactured products in a JIT environment valued asset.
COMPUTER SKILLS: Preferred: ERP (SAP, Synchrono, SAP Oracle, etc.) Email (Lotus or Outlook) Adobe (PDF file create, view, edit) Microsoft (Word, Excel, Pivot tables/ Macros). Ability to read mechanical drawings,
SKILLS: Excellent verbal and written communication skills. Must be multi-task oriented, dependable, ethical, responsive, and able to manage stress and adapt to change within a fast-paced environment. Excellent organizational skills. Ability to work well in a team environment. Patience and proven problem-solving skills. The ability to manage spare parts quotations and orders processes. The ability to participate on cross-functional teams. Requirements SAP, Customer Service, Contract Manufacturing, Inbound Telephone Calls, Basic Computer Skills, Phone Etiquette, Compliance, Administrative Assistance, Direct Sales
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.