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Robert Half International Customer Service Representative in Hackettstown, New Jersey

Description Customer Service Representatives will be interested in OfficeTeam's new position if they love building solid customer relationships and want to work in the growing Manufacturing industry. Are you articulate and highly-skilled? This Customer Service Representative position could be an excellent career opportunity for you! This Customer Service Representative opportunity is located in Hackettstown, New Jersey, and is a long-term temporary-to-full-time engagement. This position is for candidates who work well in a dynamic, rapidly-changing call center.

What you get to do every day

  • Handle incoming telephone calls

  • Be a part of business development by by actively cross-selling and referring customers

  • Manage the fielding and sending of important written business correspondence

  • Offer friendly, accurate customer service in a timely fashion Requirements - Advanced Microsoft Office skills

  • Foundational knowledge in Assist Customers

  • Strong familiarity with CRM

  • Knowledge of Spanish Language

  • General familiarity with Resolve Customer Issues

  • Customer service experience highly desired

  • Proven knowledge of Customer Shipments

  • Well-founded grasp of Customer Support

  • Comprehensive knowledge of order entry

  • Strong customer service and office administrative skills

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Excellent communication and organizational skills

  • Proven computer skills

  • Excellent problem-solving skills

  • Enthusiastic attitude and an engaging businesslike approach

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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