Job Information
Robert Half Accountant I in Hanover, Maryland
Description
Job Title: Project Analyst
Company: Labcorp
Overview: The main function of a Project Analyst is to interact with different departments across the Labcorp enterprise to provide information in response to inquiries about services and to manage and resolve complaints. A Project Analyst is responsible for determining client and patient issues, offering workable solutions, or providing follow-up as needed. They facilitate the investigation, documentation review, and follow-up of client, patient, and internal concerns and complaints submitted through the Labcorp system.
Job Responsibilities:
Interact with various departments to provide information in response to inquiries about services.
Manage and resolve client and patient complaints.
Determine the issues faced by clients and patients and offer workable solutions or provide necessary follow-up.
Facilitate the investigation, documentation review, and follow-up of concerns and complaints.
Approve the resolution of client and patient service issues by authorizing activities such as investigations, corrective actions, root cause analysis, and effectiveness reviews.
Function as an escalation point for clients and patients.
Approve the referral of unresolved customer grievances to designated departments for further investigation.
Review, monitor, and audit records of operations, interactions, and transactions, recording details of inquiries, complaints, comments, and actions taken.
Obtain and examine all relevant information to assess the validity of complaints and determine probable causes.
Escalate unresolved issues promptly to the appropriate persons.
Report high-risk cases to executive-level management.
Requirements
Skills:
Excellent verbal and written communication skills
Strong attention to detail
Outstanding customer service skills
Effective interpersonal skills
Ability to work independently and manage time efficiently
Proficient in documenting and recording client and patient information accurately
Computer literate, including proficiency in Microsoft Word, Excel, and email
Education/Experience:
High school diploma or GED required
10 years of customer service-related experience required
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