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Robert Half Collections Specialist in Hanover, Pennsylvania


Are you a natural leader driven by a strong sense of accomplishment looking for an opportunity as a Collections Specialist? Are you a focused, detail-oriented thinker with a background in accounting, finance or business administration? This long-term contract / temporary to hire role is for a Collections Specialist who wants to work in the Hanover, Pennsylvania area. An experienced Collections Specialist will be able to nourish their career at a growing company in this position. If you're interested, contact Robert Half today!

How you will make an impact

  • Researches and resolves unapplied payments on customer accounts.

  • Prepares and transmits customer statements of open invoices, as needed.

  • Researches invoicing and/or payment issues; retrieves and assembles invoices, proof of delivery and other documents to review with customers, sales representatives and/or Credit Office.

  • Identifies payment exceptions (short pay and overpay) situations; investigates root cause; escalates to sales representative to obtain documentation and conclude on root cause; prepares exception documentation package to support entries as required.

  • Reviews past due balance for assigned customers.

  • Maintains accurate, comprehensive notes on issues by customer.

  • Consistently utilizes approved collection policy and collection protocols to past due accounts.

  • Fosters positive customer relationship management through written and verbal communications.

  • Utilizes the ERP, cash application system and trade spend system to perform duties and responsibilities.



  • Accounting skills normally associated with two or more years of bookkeeping experience; education may substitute for up to one year of experience.

  • General understanding of accounting principles, statements and reports proficient in Microsoft programs to include Word, Excel and Outlook. The ability to navigate Excel will be required.

  • Keyboard and number pad literacy normally associated with three years of experience business office and/or customer service; education may substitute for up to two years of experience.

  • Demonstrated time management and organizational skills.

  • Detail-oriented with an ability to manage multiple tasks; work within time constraints; and shifting priorities is required.

  • Demonstrated analytical, business process and problem-solving experience is required.

  • Customer Service or Collections experience is strongly preferred.

Call 717-691-2261 today to learn more about this position!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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