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Robert Half Desktop Support Analyst in Harvey, Illinois

Description We are in search of a dedicated Desktop Support Analyst to join our team located in HARVEY, Illinois. The primary responsibility of this role involves providing technical assistance to computer system users and resolving desktop issues. This role offers a short term contract employment opportunity in the telecom industry.


• Provide technical assistance to computer users including answering questions or resolving computer problems for clients in person, via telephone, or electronically.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Oversee the daily performance of computer systems.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Refer major hardware or software problems or defective products to vendors or technicians for service.

• Develop training materials and procedures, or train users in the proper use of hardware or software.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Maintain record of daily data communication transactions, problems and remedial actions taken, or installation activities.

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Requirements • Proficient in Citrix Technologies

• Experience with Dell Technologies

• Knowledge of EO/IR systems

• Familiarity with Mac Computers

• Proficiency in Microsoft applications

• Experience with Active Directory

• Understanding of Computer Hardware

• Skills in Configuration Management

• Experience with Deployments

• Proficiency in Deskside Support Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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