Job Information
Robert Half Tier 1 Technical Support in Hesston, Kansas
Description We are offering a contract to hire employment opportunity for a Help Desk Analyst I position situated in Hesston, Kansas, 67062, United States. This role serves as a crucial element within our telecom provider company, primarily responsible for providing excellent customer service and maintaining an organized workflow. The Help Desk Analyst I will be actively involved in managing, troubleshooting, and providing support for various technical issues.
Responsibilities:
• Exhibit excellent customer service skills and take the initiative to resolve issues without the need for micromanagement.
• Proficiency in using O365| MS Office Suite and ServiceNow ticketing system for efficient task management.
• Provide essential Win10 Desktop support while maintaining integrity and security of the systems.
• Utilize light experience with Active Directory for managing access and permissions.
• Troubleshoot TCP/IP issues, ensuring smooth and uninterrupted network connectivity.
• Understand network shares and folder securities, domain controllers & replication for effective management of network resources.
• Manage pressure effectively and exhibit good time management skills.
• Collaborate with HR to monitor user activities and maintain compliance.
• Possess experience with Exchange for managing email communication.
• Familiarity with SCCM Imaging for setting up new computers and imaging.
Key skills:
• Computer Hardware
• Deskside Support
• Desktop Hardware
• MS Office 365
• MS Office
• TCP/IP
• Active Directory
• Basic Network Troubleshooting
• Basic Troubleshooting
• Hardware Troubleshooting
• Network Troubleshooting
• Tier 1 Support Requirements • Minimum of three years of experience in a Help Desk Analyst role or similar IT support position
• Proficiency in computer hardware and desktop hardware
• Experience with MS Office 365 and MS Office
• Knowledge of TCP/IP and Active Directory
• Familiarity with basic network troubleshooting and hardware troubleshooting
• Ability to perform network troubleshooting
• Experience in providing Tier 1 support
• Knowledge of deskside support and basic troubleshooting
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Candidate must have a positive attitude and commitment to providing excellent customer service. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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