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Robert Half Customer Success Specialist in Hialeah, Florida

Description We are offering a contract to hire employment opportunity for a Customer Success Specialist in Hialeah, Florida. The position entails acting as a point of contact for our customers, handling customer inquiries professionally and promptly, and ensuring customer satisfaction through collaborative efforts with the team.

Responsibilities:

• Act as the main point of contact for customers through email and phone, providing prompt and professional responses to inquiries

• Generate proposals by entering customer-provided information from emails and sketches into estimating software

• Follow up on proposals through emails and telephone calls to ensure customer satisfaction

• Enter received orders into our system, ensuring the information is complete and correct

• Attend weekly production meetings to represent customer interests

• Assist customers with technical inquiries and problems, providing solutions in a timely manner

• Log and track all quotes/orders into our Customer Relationship Management (CRM) system

• Maintain accurate customer records and update information as needed to ensure seamless customer service

• Collaborate with other team members to ensure customer satisfaction, following company policies and procedures regarding customer interactions

• Assist other departments with marketing projects and other office-related duties as required. Requirements • Demonstrated proficiency in Customer Service

• Proficiency in Data Entry tasks

• Experience with e-Filing systems

• Knowledge of Back Office Support functions

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Strong organizational skills and attention to detail

• Ability to multitask and manage time effectively

• Proficiency in using computer software and online systems

• Problem-solving and decision-making skills

• Ability to work independently and as part of a team

• Flexibility to adapt to changes in procedures and job assignments

• Strong customer focus and commitment to providing exceptional service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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