Robert Half Help Desk in Hickory, North Carolina
Provide Level I and II support via phone, email and potentially on-site to support service needs as required.
Manage user accounts, permissions, email, anti-virus and anti-spam.
Efficiently diagnose, troubleshoot and resolve technical issues at desktop level.
Provide on-site technical support that may involve but not limited to; installation of hardware or systems, software, network and communications devices.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and criticality.
Modify configurations, utilities, software default settings, etc. for the local workstations.
Administer and manage new user account creation.
Must have excellent communication skills, positive attitude and be engaging with end-users.
Experience with Windows 10 and Office 365 applications.
Experience with problem solving in a support-oriented environment.
Understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet).
Exceptional soft skills and troubleshooting skills.
Team player, good communication skills, and self-directed work style.
The ability to communicate politely, clearly and effectively with users at a high level such as senior management on matters of a technical and/or complex nature.
Desire to contribute to a fast paced, growth-oriented company.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.