Robert Half International Investigator Services Assistant in Highland Heights, Kentucky
Schedule: Tuesday - Friday 10:30am-7:00pm and Saturday 9am - 5:40pm
Training onsite in Highland Heights and then will be remote after.
The position is responsible for the overall performance, education and training of the sites to ensure that protocols are completed accurately and on time.
Under general supervision, the Investigator Services Assistant provides support to investigator sites, monitors, and other departments within Global Central Labs through communication of information, training sites and documentation of services pertaining to clinical trials. They are expected to use the tools provided to answer all the questions, take orders and provide site education on a study level. Overall view and site performance to meet the timelines and execution of the protocol to ensure clean data at the earliest time point. They are responsible for placing all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. He/she is responsible for incoming phone calls, resolving different types of exceptions within assigned timelines and other duties as assigned or required.
Knowledge, Skills and Abilities:
• Candidate should have basic computer skills, data entry, attention to details and the ability to handle confidential information.
• Strong team player.
• Excellent client and phone service skills.
• Superior analytical, interpersonal and time management skills.
• Excellent verbal communications and customer service skills in the English language. Additional languages are an advantage.
• Critical thinking and problem solving skills to support quality decision making.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.