Robert Half Help Desk Analyst II in HOBART, Indiana
Description Robert Half might be looking for a Help Desk Analyst just like you! If you have a can-do attitude and are looking to be part of a highly motivated team, you'd be great for this position! We're looking for a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Your duties might include creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job's main duty is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. Understanding Incident, Problem, Change Management and other processes is also important. It is also required for this position to know how these processes work together to provide superior support and high availability of our business. This Analyst job sometimes includes covering alternative shifts when needed. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary to hire opportunity. Located in Hobart, Indiana, this Help Desk Analyst II role will be a long-term contract / temporary to hire opening.
You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes
Provide guidance to Tier 1 support and team members
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment Requirements
-Must have basic knowledge of PC workstations, standard Microsoft operating systems, Microsoft Office Suite, and Chromebooks and Google Suite.
Strong problem-solving skills
- ITIL certification is a big plus for this job
Strong communication skills and able to receive criticism well
- This position is best filled with someone who has technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
Deep understanding of Microsoft Office & Google Suites
Solid understanding of Hardware Troubleshooting
Knowledge of End-User Support
3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Experience in one or more programming or scripting language
Can work independently with minimal supervision
Complex problem solving skills are a must. Candidate must be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Ability to multitask and communicate effectively with individuals of all backgrounds
- Applicants with a combination of superior customer service skills and technical aptitude will be preferred
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.