Robert Half Corporation Jobs

Description We are offering a contract to permanent employment opportunity for a Telecommunications Specialist. This role involves joining our Network Operations Center, providing crucial support for our VoIP related products and serving as a primary technical support point. The position is fully remote, allowing you to work from the comfort of your own home while supporting our team and customers.

Responsibilities: • Serve as the main escalation path for field agents with VoIP related issues and queries. • Monitor network devices, interfaces, and trouble tickets, ensuring customer voice services are running smoothly. • Troubleshoot issues with our voice services and update call paths as necessary. • Communicate effectively with carriers and vendors to open new trouble tickets, schedule dispatches, and keep up-to-date on existing trouble tickets. • Respond to incoming calls and emails regarding service troubles or call path changes in a timely and detail oriented manner. • Coordinate the proper installation and configuration of voice service components. • Maintain active communication with our customers, on-site technicians, and carrier service providers. • Work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms. • Ensure all tickets and jobs are handled quickly and accurately from start to finish. • Contribute to team efforts by accomplishing related tasks as needed.

Skills: • Proficiency in Cisco Voice Over Internet (VoIP), Voice over internet protocol (VoIP), VoIP, VOIP - Voice Over IP, VoIP System. • Familiarity with IP Telephony, Telephony System, Network Operation Center. • Basic troubleshooting skills. • Knowledge of ISDN, SIP. • Excellent customer service skills, with the ability to resolve customer service issues efficiently. • Strong multitasking skills, with the ability to work quickly and accurately in a team-oriented environment. Requirements • Minimum of one year experience in a Telecommunications Specialist role or similar

• Proficiency in Cisco Voice Over Internet (Voip)

• Familiarity with Voice over internet protocol (VoIP)

• Ability to operate and manage VoIP systems

• Experience with IP Telephony and Telephony Systems

• Knowledge and experience of working in a Network Operation Center

• Basic troubleshooting skills in a telecommunications environment

• Understanding of ISDN and SIP technologies

• Strong customer service skills

• Ability to resolve customer service issues effectively

• Demonstrated ability to provide superior customer service. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .