Robert Half Corporation Jobs

Description We are looking for a Telecommunications Specialist to join our team. In this role, you will be providing technical support for our national voice services platform, including troubleshooting and maintaining VoIP systems. This role offers a contract to permanent employment opportunity and the position is fully remote.

Responsibilities: • Serve as the primary escalation path for field agents with VoIP related dispatches and trouble tickets. • Continuously monitor network devices, interfaces, and trouble tickets for any potential issues impacting our customer's voice services. • Troubleshoot and resolve issues with our voice services and update call paths as necessary. • Communicate with carriers and vendors to open new trouble tickets, schedule dispatches, and stay updated on existing trouble tickets. • Handle incoming calls and respond to emails regarding service troubles or call path changes. • Provide timely and detail oriented responses to customer inquiries. • Coordinate the proper installation and configuration of voice service components. • Implement, troubleshoot, and maintain VoIP systems, working quickly and accurately. • Work collaboratively within a team-oriented environment to complete individual tasks. • Utilize knowledge of telephone networks – POTS, VoIP, and TDM. • Demonstrate basic familiarity with telephony standards and protocols – H.323, MGCP, ISDN, SIP, RTP. • Display basic understanding of IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.). • Provide superior customer service and resolve customer service issues. Requirements • Must have a minimum of 1 year experience as a Telecommunications Specialist

• Proficient in Cisco Voice Over Internet (VoIP)

• Familiarity with Voice over Internet Protocol (VoIP)

• Knowledge in VoIP System and IP Telephony

• Experience in Telephony System and Network Operation Center

• Basic Troubleshooting skills

• Knowledge in ISDN and SIP

• Excellent Customer Service skills

• Ability to Resolve Customer Service issues effectively

• Must provide Superior Customer Service Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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