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Robert Half Bilingual in Spanish Customer Service Representative in Houston, Texas


Job Title: Bilingual (Spanish) Customer Service Representative

Location: Downtown / Galleria area of Houston, TX

Job Type: Contract/Contract-to-Hire


As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service in both English and Spanish to clients and customers. This role requires fluency in both languages, as well as proficiency in Excel, particularly in Pivot Tables and VLOOKUPS. You will be the main point of contact for resolving customer inquiries, providing product information, processing orders, and resolving any issues that may arise in a professional and efficient manner.


  • Provide superior customer service by responding to customer inquiries and resolving issues in a timely and courteous manner, both in English and Spanish, via phone, email, and chat.

  • Manage and prioritize incoming customer requests and inquiries, ensuring accuracy and attention to detail in all interactions.

  • Process orders, returns, and exchanges accurately and efficiently.

  • Provide product information, pricing, and availability to customers.

  • Utilize Excel, specifically Pivot Tables and VLOOKUPS, to analyze data and generate reports as needed.

  • Maintain accurate and up-to-date customer information and order details in the company's CRM system.

  • Collaborate with other team members, departments, and vendors to resolve customer issues and provide solutions.

  • Follow company policies and procedures, including compliance with regulations and guidelines.

  • Participate in training sessions to continually improve product knowledge, customer service skills, and Excel proficiency.



  • Bilingual fluency in English and Spanish, both written and verbal, is required.

  • High school diploma or equivalent; college degree is preferred.

  • Minimum of 2 years of customer service experience, preferably in a call center or contact center environment.

  • Strong proficiency in Microsoft Excel, specifically Pivot Tables and VLOOKUPS, is required.

  • Excellent communication skills with the ability to listen, empathize, and resolve customer inquiries and issues effectively.

  • Detail-oriented with excellent organizational and multitasking skills.

  • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.

  • Strong problem-solving skills and ability to think critically and analytically.

  • Professional and positive attitude with a strong customer service orientation.

  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

  • Must be authorized to work in the United States without sponsorship.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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