Robert Half Collections Specialist in Houston, Texas
Description Our client located in the Houston Galleria area is currently in need of a Collections Specialist with strong customer service skills on a contract to full time basis. The schedule is 10:00am to 7:00pm, working on site. Potential for hybrid/remote schedule on a full-time basis. This position will be responsible for consumer collections, and collections experience (consumer or collections) is required. Candidates with customer service experience in a call center environment will be considered. There is high bonus potential for the role on a full-time basis where you will be rewarded directly for your collections performance. The responsibilities of the Collections Specialist will include making outbound calls to individual customers in an effort for prompt payment, answering inbound calls relating to account receivable, researching and resolving any disputes or issues, assisting with payment arrangements, ensuring accurate documentation is maintained, generating collection letters, performing adjustments, among other duties as needed. Please email your resume to Alyssa.jaynes@roberthalf for immediate consideration. Day to day responsibilities: - Outbound calls to about 75 people a day - Taking approximately 20 inbound calls a day - Mailing out collections letters - Performing skip tracing to verify contact information – new phone numbers, addresses - Establishing date for payment with customers - Review data and contracts – reviewing information before making the calls Requirements - Ability to analyze customer accounts and make decisions based on those analyses
2-3 years of prior high volume collections experience
Prior experience using accounting software
AA or BS/BA in Accounting preferred
Account Resolution experience preferred
Expertise in account analysis
Solid understanding of consumer collections
Customer service experience highly desired
Proficiency in account reconciliation
Excellent communication and organizational skills
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Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.