Robert Half Customer Service Representative (Remote) in Houston, Texas
I am staffing for a Customer Service Representative (Remote) for my Behavioral Health client. Our client is specifically looking for candidates holding:
Handling 35-50 inbound calls from customers per day answering their questions about behavioral health services.
Answer 35-50 incoming phone calls per day from customers and identify the type of assistance the customer needs
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
This role is equally challenging and rewarding. You will be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various product plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
1-2 years of experience in call center (preferred candidate will have 2 years or more experience)
Previous healthcare or medical industry experience strongly preferred
Comfortable with multi-screen navigation
Must have Ethernet cord and High-Speed Internet
Self-starter / can work independently
Fast learner / Adaptable, Team player
Ability to meet deadlines
Escalation call handling experience
Supervisor experience ideal
Previous healthcare experience in mental health or behavioral health
Previous experience with processing referrals, authorizations and/or claims
Must be able to handle a fast-paced environment
Must be organized
Additional Position Details:
Contract type: Contract-to-hire
Contract Duration (estimated & subject to change/extend): 5 months (possibility for extension or conversion to permanent)
Location: 100% Remote (work-from-home)
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.3195. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.