Robert Half Corporation Jobs

Description We are seeking a Customer Service Representative to join our team in Houston, Texas. In this role, you will be primarily responsible for handling inbound calls, providing top-notch customer service, and maintaining accurate data entry. This role offers a short term contract employment opportunity and is based in a call center environment within the healthcare industry.

Responsibilities:

• Handle incoming calls from customers, addressing their inquiries and concerns in a timely and professional manner

• Provide exceptional customer service to ensure customer satisfaction and maintain positive customer relationships

• Efficiently process customer credit applications, ensuring accuracy and attention to detail

• Accurately enter data and maintain customer credit records, ensuring the information is up-to-date and accessible

• Monitor customer accounts and take appropriate action as needed

• Conduct insurance verifications for customers, confirming the accuracy of their medical insurance information

• Process order entries promptly and correctly

• Navigate Microsoft Excel and Microsoft Word to manage customer data and correspondence

• Handle both inbound and outbound calls, ensuring effective communication with customers

• Utilize Durable Medical Equipment (DME) knowledge to assist and educate customers. Requirements • Proficiency in answering inbound calls and providing exceptional call center customer service

• Experience handling both inbound and outbound calls in a professional manner

• Strong customer service skills with the ability to address customer inquiries and resolve issues effectively

• Proficiency in data entry tasks, ensuring speed and accuracy

• Experience in managing email correspondence in a prompt and professional manner

• Knowledge of Microsoft Excel and Microsoft Word for data management and documentation

• Ability to perform order entries accurately and efficiently

• Experience in insurance verifications, particularly in the context of medical insurance

• Familiarity with verifying Durable Medical Equipment (DME) in insurance contexts

• Ability to maintain a high level of professionalism and confidentiality

• Strong communication skills, both verbal and written

• Excellent organizational skills with the ability to multitask and prioritize workload

• Willingness to learn and adapt to new processes and software applications.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .