Job Information
Robert Half Help Desk Analyst in Houston, Texas
Description We are seeking a Help Desk Analyst based in Houston, Texas. This role is crucial to our telecom provider team, and offers a short term contract employment opportunity. The successful candidate will lend a hand in supporting our user base, troubleshooting technical issues, and ensuring optimal system performance.
Responsibilities:
• Provide first line technical support to users facing issues with hardware, software, and networking.
• Troubleshoot and resolve issues related to Microsoft Windows operating systems and Active Directory.
• Handle computer hardware configuration management and perform necessary upgrades or repairs.
• Assist in the support and maintenance of desktop hardware.
• Manage mobile devices within the organization, ensuring they are correctly configured and maintained.
• Provide deskside support to users, ensuring minimal downtime and optimal system performance.
• Collaborate with team members and other departments to resolve complex IT issues.
• Document all technical inquiries, update existing documentation, and create new documentation as required.
• Maintain a high level of customer service, ensuring all support requests are handled in a timely and professional manner.
• Stay updated with system information, changes, and updates. Requirements • Demonstrated proficiency in Microsoft applications, particularly Microsoft Windows.
• Experience in Active Directory management is necessary.
• Must possess knowledge of Computer Hardware and its operations.
• Familiarity with Configuration Management is required.
• Previous experience in Deskside Support is highly desirable.
• A thorough understanding of Desktop Hardware is essential.
• The candidate should be able to handle all support requests effectively and efficiently.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills, with an ability to interact with all levels of staff.
• The role requires a proactive approach to identifying and resolving issues.
• An ability to learn quickly and adapt to new software and technologies.
• The candidate must have the ability to work in a team environment as well as independently.
• Strong organizational skills with an ability to manage multiple tasks simultaneously.
• A commitment to continuous professional development. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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