Robert Half International Houston Healthcare Senior Manager in HOUSTON, Texas
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Houston Healthcare Senior Manager
The Healthcare Senior Manager is responsible for ensuring client satisfaction meets or exceeds performance measures for client service. The Healthcare Senior Manager also maintains primary responsibility for developing healthcare business (primarily for delivery segments such as physicians, hospitals, etc.), either focusing on growing healthcare operations within the Houston and West U.S. markets, OR expanding our revenue cycle management capabilities nationally. This includes managing existing client relationships, and ensuring that Protiviti is positioned to deliver on all their needs within the designated area of expertise. The Healthcare Senior Manager is also responsible for continually bringing new clients to the organization, the profitability of client related work, and managing the risk to the firm’s business on all existing engagements and in new business development.
The Healthcare Senior Manager takes a key role in the development of our people by mentoring and further developing the careers of our Healthcare Management team and Senior and Experienced Consultants, by leading efforts to bring talented healthcare resources into the organization, and by playing a role in ensuring adequate resources are provided for the development of Protiviti’s people, including appropriate training, job experience, etc. The Healthcare Senior Manager is comfortable working with other business leaders and is respected within the broader business community. The Healthcare Senior Manager is looked to for advice and sets an example as an ethical leader driven by integrity and respect.
SPECIFIC ROLE RESPONSIBILITIES
Achieve or exceed revenue targets and sales goals
Collaborate with the Global HCLS Industry Lead, West Region HCLS Lead, Internal Audit & Advisory Leaders, West Region Geography Lead, and Houston Office Lead to develop and execute both short and long-term market development strategies
Market the Protiviti brand
Build and foster the cross-selling and delivery relationship with Robert Half (parent company)
Client Service Delivery:
Maintain responsibility for the quality of healthcare services provided across a variety of solutions, including Business Performance Improvement and Internal and IT Audit services
Maintain risk/reward balance on all engagements to ensure the highest profitability at the lowest risk
Professional Competence and Development:
Expanding our revenue cycle management capabilities nationally
Be active in the marketplace and speaking/participating at local and national events to foster exposure
Assisting with the development of thought leadership
Staying abreast of regulatory changes impacting the healthcare industry as a whole
Provide leadership in civic and community opportunities
Teamwork and People Management:
Foster an environment of mutual respect and teamwork by all personnel in geography to allow for creative expression and contribution
Collaborate effectively with solution leaders, office leads, and regional healthcare leads to target and pursue opportunities in the market
Recruit and retain top talent within the Houston market, and other markets as healthcare revenues and market share continues to expand
Mentor, develop and assess performance of key healthcare personnel
Efficiently deploy all resources housed in the Houston healthcare practice
Hold local or regional healthcare team and management meetings
EDUCATIONAL & PROFESSIONAL CREDENTIALS
Bachelor’s degree in relevant discipline. MBA or MHA is a plus.
9+ years in related field, preferably with a strong professional services background in healthcare consulting, internal audit or related services.
Executive presence and reputation in the marketplace as evidenced by leadership roles in professional organizations (industry visibility through conferences, trade associations, etc., such as HFMA, HCCA, AHIA, AHLA, etc.) and extent of market contacts.
Related professional and industry certifications are a plus.
REQUIRED TECHNICAL KNOWLEDGE AND SKILLS
Experience managing engagement teams and providing leadership in the assessment, design, and management of healthcare process improvement, compliance or revenue cycle transformation services.
Ability to use knowledge of the current healthcare environment and industry trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.
Knowledge of key healthcare provider/delivery-side processes (e.g., revenue cycle operations, regulatory compliance, healthcare application specific technologies, acute vs post-acute settings, physician organizations, hospitals, etc.).
Prior experience in the healthcare industry, preferably provider operations including hospitals, physician practices and ancillary services.
Understanding of revenue cycle operations.
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA), Stark, Anti-kickback and other industry-relevant compliance requirements.
Provider billing and reimbursement, including revenue recognition and accounts receivable management.
General knowledge of healthcare provider operations, including hospitals, physician practices, home health, hospice, and skilled nursing.
Relevant regulatory knowledge within the industry including, but not limited to, CMS, OIG, HIPAA, ACA, etc.
Key healthcare provider processes including, but not limited to, charge capture, billing, collections, compliance, patient access, medical records, physician relationships, financial operations, foundation, etc.
Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.
For all US & Canada Postings: You may submit your application materials online or call 1.888.556.7420 for additional ways to apply. Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran
TX PRO HOUSTON
Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independently owned Member Firms provide consulting solutions in finance, technology, operations, data, analytics, governance, risk and internal audit to our clients through our network of more than 70 offices in over 20 countries. For the third consecutive year, Protiviti was named to the Fortune 100 Best Companies to Work® for list.
We have served more than 60 percent of Fortune 1000® and 35 percent of Fortune Global 500® companies. We also work with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.