Robert Half Corporation Jobs

Job Information

Robert Half Product Support Specialist in Houston, Texas

Description Role Summary:

Assists in analyzing and supporting the company’s various business applications. Consults with users and cross-functional teams to troubleshoot application related inquiries and issues. Work within the Business Applications team under the supervision of the Manager of Business Applications.

Role Priorities/Other Responsibilities:

• Provide user and application support and technical issue resolution via E-Mail, phone and face-to-face interaction

• May assist in collaborating with stakeholders to gather business requirements

• Provide user support through IT Helpdesk ticket system resolution and escalation

• Assist with maintenance regarding system configurations, procedures, and securities

• Assists in analyzing and defining business requirements for new and existing business applications

• support reference library. Develops and maintains an up-to-date inventory of all customer IT assets.

• Assists and performs other duties as assigned

Essential Skills and Experience:

• Ability to interact with cross-functional personnel, field end-users, and management

• Excellent communication skills are essential, with strong verbal and writing proficiencies

• Relies on experience and judgment to perform the functions of the job

• Able to promptly answer support related email, phone calls and other electronic communications

• Communication and interpersonal skills

• Logical and analytical thinking with a problem-solving mentality

• Demonstrates attention to detail and accuracy

• May require a bachelor's degree in a related area or relevant work experience

• Works under immediate supervision Requirements Oracle Fusion, Salesforce Administration, Kronos

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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