Robert Half Corporation Jobs

Description

A company in North Houston is looking for a Service Coordinator on a full-time basis. This will be a hybrid role after a training period, working 3 days in office and 2 days remote. Ideal candidate will have a background in Service Coordination and Dispatching. SAP experience is a plus! If you are interested and qualified, please apply today!

Roles and Responsibilities

Service Administration (60%) – Secure purchase orders for service work and verify terms and conditions with customers. Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing. Track and file relevant paperwork for service jobs that are entered. Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders. Enter expedite tickets in system for critical orders needing attention. Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement. Maintain and verify contact information for customer accounts is accurate and updated. Update customers on order progress and long lead times on case by case basis

Service Scheduling (40%) – Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Requirements

To succeed, you will need

Experience – Minimum of two years of relevant service coordination and/or dispatch experience.

Education – High School diploma, some college preferred.

Skills – Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with SAP preferred. Experience with contract planning. Basic Mechanical Knowledge preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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