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Robert Half International Customer Experience Analyst in INDIANAPOLIS, Indiana

Description

A client of ours based in Indianapolis is currently seeking to fill an immediate permanent need for a Customer Experience Analyst. The Customer Experience Analyst will focus on managing client projects, be able to deliver complex, large-scale, CX programs, and build strong working relationships with enterprise businesses. The Customer Experience Analyst will work Monday-Friday first shift, and be able to work remotely.

What you do as The Customer Experience Analyst:

  • Lead large enterprise client engagements

  • Act as the single point of contact for client and cross-functional teams

  • Build and maintain complex program plans and strategies

  • Analyze, synthesize, and interpret qualitative and quantitative data

  • Provide client guidance on CX best practices, including survey and sample designs

    Requirements

What you bring to the role:

  • Bachelor’s degree in Business, Market Research, Analytics, or related field is preferred

  • 4+ years experience managing client projects in CX or market research

  • Have strong project management and presentation capabilities

  • Ability to work well independently as well as part of a team

  • Strong communication skills both written and verbal

  • Qualtrics or Medallia experience preferred

For more information about this role please contact Lisa Maloney at 317.532.2780.

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