Robert Half Customer Experience Analyst in INDIANAPOLIS, Indiana
A client of ours based in Indianapolis is currently seeking to fill an immediate permanent need for a Customer Experience Analyst. The Customer Experience Analyst will focus on managing client projects, be able to deliver complex, large-scale, CX programs, and build strong working relationships with enterprise businesses. The Customer Experience Analyst will work Monday-Friday first shift, and be able to work remotely.
What you do as The Customer Experience Analyst:
Lead large enterprise client engagements
Act as the single point of contact for client and cross-functional teams
Build and maintain complex program plans and strategies
Analyze, synthesize, and interpret qualitative and quantitative data
Provide client guidance on CX best practices, including survey and sample designs
What you bring to the role:
Bachelor’s degree in Business, Market Research, Analytics, or related field is preferred
4+ years experience managing client projects in CX or market research
Have strong project management and presentation capabilities
Ability to work well independently as well as part of a team
Strong communication skills both written and verbal
Qualtrics or Medallia experience preferred
For more information about this role please contact Lisa Maloney at 317.532.2780.
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