Job Information
Robert Half Customer Service Representative in Indianapolis, Indiana
Description
Robert Half is hiring for our client on the east side of Indianapolis. They provide a dynamic work environment and are currently in need of a friendly Customer Service Representative to join their team.
The Customer Service Representative will be the frontline of contact for our clients' customers. They will handle inquires, resolve problems and provide a welcoming and professional customer experience.
Responsibilities:
Respond to inbound calls, emails, and customer inquiries in a timely and professional manner.
Resolve customer issues, manage complaints, and provide appropriate solutions.
Process orders, applications, requests and conduct product/service demonstrations as necessary.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.
Maintain a thorough knowledge of our products and services to provide accurate information to customers.
Work with customer service team to ensure proper customer service is being delivered.
Escalate unresolved issues to the designated resource in line with the company's policies and procedures
Requirements
Skills and Qualifications:
Proven customer support experience in a similar role.
Track record of over-achieving targets.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
High school degree; higher education degree preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .