Robert Half Corporation Jobs

Description

We are looking for a Customer Service Representative to join our team in the Payments - Corporate industry, based in Indianapolis, Indiana. As a Customer Service Representative, you will be the first point of contact for our customers, providing high-quality customer service via various channels and assisting with their inquiries. This role offers a contract to hire employment opportunity. *THIS POSITION REQUIRES YOU TO BE FLUENT IN SPANISH!!!

The shifts we are hiring for are:

Thursday - Monday: 1pm - 10pm

Friday - Monday: 10am - 9pm

Responsibilities

• Handle customer inquiries via phone, email, tickets, and chat, ensuring high-quality customer service at all times.

• Open and manage trouble tickets for specific customer issues, maintaining accurate and up-to-date records.

• Clearly and concisely explain product options and related charges to customers.

• Utilize appropriate customer service systems and tools, including CRM application, to service the customer in a timely manner.

• Assist customers in making payments by phone, and provide them with other payment options.

• Maintain and promote self-service tools such as IVR and Web to customers.

• Inform customers of promotions and new or upgraded products, and provide quotes for these products.

• Encourage customers to utilize prepay options when appropriate.

• Adhere to existing procedures to solve routine or standard problems, seeking guidance and direction from others as needed.

• Monitor customer accounts and take appropriate action as needed.

Requirements • Must possess excellent customer service skills, with a demonstrated ability to handle customer queries and complaints.

• Proficient in data entry tasks, with a high level of accuracy and attention to detail.

• Ability to conduct thorough research and present findings in a clear and concise manner.

• Experience in email correspondence, with the ability to effectively communicate with customers via email.

• Knowledge and experience in preparing and providing customer quotes.

• Must have a strong understanding of the payments industry, specifically within a corporate setting.

• Ability to work effectively in a team and contribute to team goals.

• Strong problem-solving abilities and a proactive approach to identifying and resolving issues.

• Excellent communication skills, both written and verbal.

• Must have the ability to multitask and manage time effectively.

• Familiarity with using customer relationship management (CRM) software is advantageous.

• A positive attitude and a customer-oriented approach is essential.

• Must be able to maintain professionalism and patience in high-stress situations.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .