Robert Half Desktop Support Analyst in INDIANAPOLIS, Indiana
Description Robert Half is seeking candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format for their Desktop Support Technician role. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. Located in the Indianapolis, Indiana, area, this Desktop Support Analyst role is permanent in nature.
Solve computer problems, and implement appropriate action/solutions
Meet regularly and effectively with ticket submitters
Match hardware repairs with the appropriate vendors
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Support, examine, and repair computer systems, hardware, printers, and computer peripherals
Administer computer desktop support in accordance with established policies and procedures
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities Requirements - 3+ years of desktop support or other related experience
Root Cause Analysis experience preferred
Solid understanding of Desktop Support
Hardware & software installation experience highly desired
Deep understanding of Hardware Troubleshooting
Proven knowledge of customer service
Basic Network Troubleshooting experience
Ability to write reports, business correspondence, user instructions, and procedure manuals Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.