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Robert Half Desktop Support Analyst in INDIANAPOLIS, Indiana


A client of ours in Indianapolis is currently seeking to fill a 6 month contract for a Desktop Support Analyst role. The Desktop Support Analyst is someone with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. This is a position you will thrive in if you are a self-starter with strong problem-solving skills and a solid working experience with SCCM. This Desktop Support Analyst will work Monday-Friday onsite at the Indianapolis office.

What you do as the Desktop Support Analyst:

  • Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Support records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Interact regularly and effectively with ticket submitters for Tier II/III escalated issues

  • Follow the defined department ITIL processes and procedures

  • Organize hardware repairs with the appropriate vendors

  • Rectify computer problems, and suggest appropriate action/solutions

  • Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals

  • Work on team projects as needed


What you bring to the role:

  • 5+ years of desktop support or other related experience supporting escalated Tier II/III hardware and software issues

  • Experience using a ticketing system, ServiceNow is preferred

  • Mandatory current experience with Windows 10 installation, support and troubleshooting

  • Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using SCCM or Intune

  • iPhone configuration, support, and user assistance, including mobile device management solutions such as Intune

  • Understanding of Service Management concepts.

  • Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

  • Ability to work independently and as part of a team

  • Ability to prioritise own workload and meet agreed deadlines

  • Ability to communicate effectively

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