Robert Half Help Desk Analyst I in INDIANAPOLIS, Indiana
If an innovative and fast-paced work environment sounds like your cup of tea, Robert Half Technology might have the Help Desk Analyst job for you. We're looking for a creative with a talent for solving both routine and unique problems. This role will support local and field users in a highly visible role that has a positive impact on both the department and the company. The Help Desk Analyst will work Monday-Friday first shift, and will be onsite 2 days/week.
What you do as the Help Desk Anaylst:
Provide service on technical help tickets submitted via phone, email, and walk-ups
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Identify recurring technical issues and propose solutions to address the root of the problems
What you bring to the role:
1+ year(s) of IT support/help desk/desktop support experience
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Experience installing and configuring Windows OS, networked and local printers, and business applications
Windows 7 administration and bug fixing in an Active Directory environment
Excellent problem-solving skills in Microsoft Office applications
Basic TCP/IP networking concepts
Audio/Visual setup and support
Experience with IT support ticketing systems
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.